FAQ
Frequently Asked Questions (FAQ)
Below are answers to some of the most common questions about our
products, services, and processes at Sign and Print Creation LTD.
1. What products and services do you offer?
We provide a wide range of custom signage and print solutions,
including shop fascia signs, Dibond signs, Foamex boards, Correx signs,
banners, vehicle graphics, wall graphics, window graphics, die-cut stickers,
business cards, loyalty cards, NCR pads, branded packaging, wristbands, funeral
signs, home décor prints, and personalised photo gifts. We also offer
installation services for signage and vehicle branding.
2. How do I place an order?
You can place an order by visiting our store at 41 High Street,
Dalkeith, EH22 1JB, calling us on 0131 563 3095, or emailing
sales@signandprintcreation.co.uk. We also accept orders via our website enquiry
form. Once we receive your request, we’ll provide a quotation and, if accepted,
prepare design proofs for your approval.
3. Do you provide design services?
Yes. Our in-house design team can create artwork from scratch or
adapt your existing designs. We can work with a variety of file formats,
including AI, EPS, PDF, and high-resolution JPG or PNG files.
4. What file formats do you accept?
We prefer vector files such as AI, EPS, and PDF for the best print
quality. For raster images, we recommend high-resolution JPG or PNG at 300 dpi
or higher. If you’re unsure, send us your file and we’ll advise on its
suitability.
5. What are your lead times?
Lead times vary depending on the product and order size. Standard
print jobs like business cards or posters can take 2–5 working days, while
large signage or vehicle wraps may take 7–14 working days. Rush orders may be
possible depending on our schedule.
6. Do you offer delivery and installation?
Yes. We offer local delivery within Edinburgh and the Lothians, as
well as UK-wide courier services. For signage and vehicle graphics, we provide
professional installation to ensure perfect placement and longevity.
7. Can I see a proof before printing?
Absolutely. We always send digital proofs for your approval before
we start production. This allows you to check spelling, layout, colours, and
dimensions.
8. What materials do you use?
We use high-quality materials suitable for each application, such
as ACM/Dibond, Foamex, Correx, cast and calendared vinyls, mesh and PVC-free
banners, optical-clear acrylics, and premium paper stocks. The choice depends
on your project’s purpose and location.
9. What is your returns policy?
As most of our products are custom-made, we can only accept
returns if the product is faulty or does not match the approved proof. See our
Return & Refund Policy for full details.
10. Do you offer discounts for bulk orders?
Yes. We offer competitive pricing for large quantities or repeat
business. Contact us with your requirements for a tailored quotation.
11. Do you work with businesses and individuals?
Yes. We work with small businesses, large corporations, charities,
events, and private individuals.
12. Can you match colours to my brand?
Yes, we offer Pantone colour matching and calibrated printing to
ensure consistency across all materials.
13. Do you offer eco-friendly options?
Yes. We have PVC-free and recyclable materials available for
certain products, and we aim to minimise waste during production.
14. How can I pay?
We accept cash, card payments, and bank transfers. Full payment or
a deposit may be required before production starts.
15. What happens if my order is delayed?
We strive to meet all agreed deadlines. If a delay occurs due to
unforeseen circumstances, we will inform you immediately and work to complete
the job as soon as possible.
Contact Us
Sign and Print Creation LTD
41 High Street, Dalkeith, EH22 1JB
Phone: 0131 563 3095
Email: sales@signandprintcreation.co.uk
