Return Policy

Return & Refund Policy

At Sign and Print Creation LTD, we pride ourselves on delivering high-quality print and signage products. Due to the custom nature of our work, our return and refund policy is as follows:

1. Custom-Made Products

- Most of our products are made-to-order and personalised to your specifications.
- Once production has begun, we cannot accept returns unless the product is faulty or incorrect due to our error.

2. Faulty or Incorrect Items

- If you receive a product that is faulty, damaged, or does not match the approved proof, please contact us within 7 days of delivery.
- We may request photos or for you to return the item for inspection.
- If the issue is confirmed, we will repair, replace, or refund the item at no extra cost to you.

3. Proof Approval Responsibility

- Proofs are provided for your approval before production starts.
- It is the customer’s responsibility to check spelling, colours, layout, and dimensions.
- We cannot accept returns for errors approved in the proof.

4. Non-Returnable Items

- Products damaged due to misuse, incorrect installation, or lack of maintenance are not covered.
- Items that have been altered after delivery are non-returnable.

5. Cancellations

- Orders cancelled before production may be subject to an administrative fee.
- Once production has started, cancellations are not possible for custom products.

6. Refund Processing

- Approved refunds will be processed within 7–10 working days to the original payment method.
- Shipping costs for returns (where applicable) are the responsibility of the customer unless the fault lies with us.

Contact Us

Sign and Print Creation LTD
41 High Street, Dalkeith, EH22 1JB
Phone: 0131 563 3095
Email: sales@signandprintcreation.co.uk