Privacy Policy

Privacy Policy

At Sign and Print Creation LTD, your privacy is as important to us as the quality of our craftsmanship. This Privacy Policy outlines how we collect, use, and safeguard information specific to our print and signage services, whether you’re ordering shop fascia signs, vehicle graphics, branded packaging, or personal photo products.

Information We Collect

- **Order Details**: Your name, business name, address, email, phone number, and billing/shipping details when placing an order.
- **Design Files & Artwork**: Any logos, images, and design content you provide for signage, print, or packaging projects.
- **Project Records**: Specifications, proofs, and approvals related to your jobs for quality and warranty purposes.
- **Website Usage Data**: IP address, browser type, and browsing activity on our website.

How We Use Your Information

- To design, produce, and deliver your signs, print products, and related services.
- To communicate about proofs, approvals, delivery dates, and installation schedules.
- To process secure payments for orders.
- To maintain design archives for repeat orders and brand consistency.
- To send updates on new materials, products, or offers (only if you opt-in).

Sharing Your Information

We only share your information when necessary to fulfil your order:
- With trusted suppliers (e.g., material providers, couriers) to complete production or delivery.
- With installation teams for on-site fitting of signage.
- When legally required by authorities or regulations.

Data Storage & Security

Design files, artwork, and customer details are stored securely on password-protected systems. We use secure networks, antivirus software, and regular backups to protect your information from loss or unauthorised access.

Design & Artwork Retention

Unless you request otherwise, we keep copies of your artwork and specifications for future reorders, brand consistency, and proof of original design work. You may request deletion of your files at any time, except where legally required to retain them.

Your Rights

You can:
- Request a copy of the personal data and artwork we hold for you.
- Ask us to update incorrect details.
- Request deletion of your data and files (subject to any outstanding legal or warranty obligations).
- Withdraw consent for marketing communications.

Cookies

Our website uses cookies to store preferences and track site performance. You can disable cookies in your browser settings, though some website features may not work as intended.

Changes to This Policy

We may update this Privacy Policy to reflect changes in law, technology, or business practices. The latest version will always be available on our website.

Contact Us

Sign and Print Creation LTD
41 High Street, Dalkeith, EH22 1JB
Email: sales@signandprintcreation.co.uk